1. Who We Are
Dilvaan Roofing ("Dilvaan Roofing," "we," "us," or "our") is a roofing contractor based in Abbotsford, British Columbia, serving the Fraser Valley. This policy applies to information collected through dilvaanroofing.com (the "Site") and when you contact us by phone, email, or our online estimate form.
We are committed to complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia's Personal Information Protection Act (PIPA).
2. Information We Collect
We collect information in the following ways:
- Information you give us directly: When you submit our estimate/contact form, we collect your name, phone number, email address, property address, the service you're requesting, any message you enter, and any photos you choose to upload.
- Information collected automatically: Like most websites, our server and hosting provider may automatically log standard technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
- Cookies and similar technologies: This Site embeds third-party services (Google Fonts and Google Maps — see Section 5) that may set cookies or collect technical data as part of their own operation.
3. How We Use Your Information
We use the information we collect to:
- Respond to your estimate request or inquiry and follow up by phone, email, or text
- Schedule inspections, estimates, and roofing work
- Prepare quotes and, where applicable, documentation for insurance claims
- Maintain records of past and prospective customers
- Improve our website and the services we offer
- Comply with legal, accounting, and regulatory requirements
We do not use your information for automated decision-making, and we do not send unsolicited commercial email. If we ever email you promotional content, it will be in compliance with Canada's Anti-Spam Legislation (CASL) and will include a clear way to unsubscribe.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share limited information with:
- Subcontractors or suppliers directly involved in fulfilling your roofing project, where necessary
- Service providers who help us operate the Site or run our business (for example, hosting or email providers), under obligations to protect your information
- Insurance companies, only at your request or direction, to support a claim
- Legal or regulatory authorities, if required by law, court order, or to protect our legal rights
5. Cookies & Third-Party Services
This Site uses the following third-party services, each of which operates under its own privacy policy:
- Google Fonts — used to display our website typography. Loading fonts may cause your browser to connect to Google's servers.
- Google Maps — embedded on our service area and contact pages to show our coverage area. Interacting with the map may be subject to Google's own data collection practices.
You can control or delete cookies through your browser settings. Blocking cookies may affect how some parts of the Site display, but the Site will remain functional.
6. Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this policy — generally, for the duration of our relationship with you plus a period required for our accounting, warranty, and legal record-keeping obligations. Estimate requests that do not result in a project are retained for a limited period and then deleted or anonymized.
7. Your Privacy Rights
Under PIPEDA and BC's PIPA, you have the right to:
- Ask what personal information we hold about you and request a copy
- Ask us to correct inaccurate or incomplete information
- Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions
- Ask us to delete personal information we no longer need for the purposes it was collected
To exercise any of these rights, contact us using the details in Section 10. We will respond within a reasonable timeframe as required by applicable law.
8. Security
We use reasonable administrative and technical safeguards to protect the personal information we hold from loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
This Site is intended for adults seeking roofing services and is not directed at children. We do not knowingly collect personal information from children.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
Dilvaan Roofing
Abbotsford, BC
Phone: (778) 536-2588
Email: sales@dilvaanroofing.com
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Effective date" at the top of this page indicates when it was last revised. We encourage you to review this page periodically.